Privacy Policy for Cleany X

Effective Date: April 1, 2025
Last Updated: April 1, 2025

Cleany X (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Cleany X mobile app, website, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable privacy laws, including the Personal Information Protection Act (PIPA) and other relevant regulations.

1. Information We Collect

We may collect the following types of personal information from you:

• Identity & Contact Information: Name, email address, phone number, address.
• Service Details: Booking preferences, property type, service history.
• Payment Information: Credit/debit card details (processed securely via third-party payment processors).
• Location Data: Approximate location for service delivery and technician tracking (only with your permission).
• Device & Usage Data: Device type, operating system, IP address, browser type, app usage data, and cookies.

2. How We Use Your Information

We use your personal information to:

• Facilitate bookings and deliver our cleaning services.
• Send booking confirmations, reminders, and service updates.
• Process payments and generate invoices.
• Personalize your user experience.
• Communicate promotions, offers, or updates (only with consent).
• Improve our Services, functionality, and user support.
• Ensure safety, fraud prevention, and legal compliance.

3. How We Share Your Information

We do not sell or rent your personal data. We may share your data with:

• Cleany X employees and service providers to deliver your requested services.
• Third-party vendors such as payment processors, hosting providers, and support platforms, under strict confidentiality agreements.
• Legal authorities when required by law or to protect rights, safety, and integrity.
• Successors in the event of a business merger, acquisition, or sale (you will be notified in advance).

4. Your Consent & Control

By using our app or website, you consent to the collection and use of your information as outlined here. You can:

• Withdraw consent at any time (may impact service functionality).
• Update or correct your information.
• Request access to or deletion of your personal data by contacting us at the link below.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Information related to your bookings and transactions may be kept for legal or tax compliance.

6. Data Security

We take reasonable steps to protect your data using encryption, firewalls, access controls, and secure data centers. While we strive to protect your information, no system is 100% secure. We recommend safeguarding your account credentials.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie settings through your browser preferences.

8. Children’s Privacy

Cleany X is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors. If we discover that we have collected information from a child, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app and on our website. Your continued use of the Services after any changes means you accept the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us here:

🔗 https://cleanyx.ca/contact-us/

If unresolved, you may also contact the Information and Privacy Commissioner of British Columbia.